Muni bus driver complaints

When the iteam met muni bus driver juan coleman a year ago, we wanted to know why he got so many public complaints 72 in three years making him number four on the list of muni s most. Existing sample complaints from the tmcec forms book are now available online here rather than in the printed forms book, and consist of a series of microsoft word documents with suggested language for selected fineonly state law violations. Willingly and actively participates in meetings and trainings. Muni is the first major american transit agency to have enforcement cameras on every bus. I routinely go through moments where bus drivers resist the idea of letting me on the bus. With five different modes of transport from many different vendors, the san francisco municipal railway or muni as it is commonly known, runs one of the most diverse fleets of vehicles in the united states. This service is available 24 hours per day, 365 days per. Some san francisco muni drivers take long breaks as riders wait. Oct 18, 2017 san francisco could soon bar private bus lines like chariot from running routes that closely resemble those of muni buses, which, among other things, reportedly interferes with the public transit. I am here with a number of complaints against certain issues and wanted them to be in notice of yours as well. The complaint bank is a portal for prosecutors and courts to submit their complaints for use by those cities in need. The bus driver position is also about the easiest job at wdw once you get the hang of it, and it is the easiest job to get too.

The san francisco municipal railway sf muni or muni is the public transit system for the city and county of san francisco, california in 2018, muni served 46. Complaints that get results nypirg straphangers campaign. The hardest part of the job was try to remember the new routes almost every 2 weeks which is very hard for new drivers. If you feel that the driver of your childs bus has put. With several roundtrips to catch each day on line 1x, youre never far from the.

Nov 01, 2018 for example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. A madison metro driver has tested positive for covid19. Sfmta san francisco municipal transportation agency. The driver of a san francisco muni bus that crossed into oncoming traffic and slammed into a building in the marina district monday morning remains in critical condition, according to officials. For information or assistance call customer service at 310 2536500 and a representative will be happy to assist you. Twin peaks tunnel closure compounds muni driver shortage rachel swan aug. Unsafe operation of a muni vehiclea fight with an sfmta employeecriminal activityfor all other muni related feedback, please fill in your information in the form below. County mass transit bus passengers have a load of complaints about the drivers who take them on 33 million rides a year, recently released transit logs show. When the iteam met muni bus driver juan coleman a year ago, we wanted to know why he got so many public complaints 72 in three years. There were graduation speakers, food paid for by the graduates and in some cases family, but instead of celebrating the passage from trainee to skilled worker, the graduates of munis entrylevel training program recalled a yearlong jobs program that offered little training and in some cases paid workers to sit on a bus or look for other work, according to several of the graduates. Everyone on the bus yelled, bus driver stopped and we parked at the intersection looking at this for a minute while she called her boss. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. Muni video shows bus drivers misconduct abc7 san francisco.

Both the driver and the man filed complaints against each other, and both were cited with battery. All complaints will be entered and tracked in metros customer relationship management database. Sf muni driver who crashed in marina remains in critical. One of the most stirring images from thursdays report was of a lady in a wheelchair trying to board a bus.

Muni has had some difficulty meeting a stated goal of 85% voterdemanded ontime service. Muni bus driver still critical after horrific marina. Welcome to gtrans, the smartest way around the south bay. Meets deadlines for paperwork timesheets, route sheets, bus rolls, etc. Its another morning on the way to the office and youve watched the fourth person board the downtownbound muni j churchfor free. I am here with a number of complaints against certain issues and. After a brief investigation the company wrote a check to the driver for the damage. Story of a formal complaint process about riding the bus while disabled. Maintains bus cleanliness in accordance to local policyprocedure. I routinely go through moments where bus drivers resist the idea of letting me on the bus, or just pass me up, or act a little rude or horrible. If they get enough complaints about a driver they probably talk to them about it. Wife of bus driver who died from coronavirus after video complaint makes emotional plea with public this link is to an external site that may or. Twin peaks tunnel closure compounds muni driver shortage.

This rogue muni driver broke the rules and printed. If you are dissatisfied with the service you receive, we will work with you to make it easy for you to express your concerns and will work to resolve your complaint. Cynthia thompson has received 9 public complaints in three years, the most of any of the 2,000 muni drivers. Moa election center 619 east ship creek avenue, suite 100, anchorage, ak 99501. A san francisco muni driver whose bus careened across lombard street and slammed into a tree and a dry cleaning business in the marina on monday morning remains hospitalized in critical condition. The driver action came on top of a headlinegrabbing incident in which a womans hand got stuck in the door of one of munis new siemens trains, sending her tumbling to the track. Chiu said muni is the first known major transit agency to install cameras on every bus and, if his bill is passed, would be the first to.

Bay area bus drivers are sounding alarm bells about safety amid covid19. Not everyone gets to live in the toniest parts of a metro area. I described the incident as it unfolded on twitter, and then gathered the tweets about it here on storify. Contact the san francisco customer service center by calling 311 within the city or 415. We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. Hundreds of complaints about bus drivers, but stress taking.

I cant believe theres a number one, i thought that he. Respected sir, with due respect it is to state that i am driver of school bus no. Muni driver confrontation highlights safety issues sfbay. This undated photo shows a complaint scrawled on muni bus shelter in san francisco.

A typical day at work as split shift was start early in the morning about 5 or 6 am, drove about 4 hours, then have a break for 2 to 3 hours, then drove another 34 hours in the afternoon, managers only talk to you when you have some problems. Story of a formal complaint process about riding the bus. I routinely go through moments where bus drivers resist the idea of letting me on the bus, or just pass me up, or act a. Wife of bus driver who died from coronavirus makes. Aliotopiers talking about anthony jones, number two on the list of muni bus drivers with the most complaints. A san francisco muni bus driver has tested positive for the coronavirus, and the union representing the agencys 2,000plus vehicle operators is demanding the agency take new steps to protect workers from becoming infected. Org, home to the complaint department and started on february 7, 2002. On weekends, most muni bus lines are scheduled to run every ten to twenty minutes. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. If i hadnt moved to florida i would still be working for them. There was no benefits with this company and that was something i needed and i also moved to yellowknife. We staff it mondayfriday 5 am9 pm and saturdayssundays 9 am6 pm.

Jul 19, 2016 bus driver actions make up the bulk of complaints received about canterburys bus service each month. Mar 24, 2015 muni has installed frontfacing cameras on every muni bus to ticket drivers who doublepark in transitonly lanes. A bad incident on the bus in june led me to file a formal complaint. Muni customer service processes over 20,000 complaints, commendations and inquiries each year. Each muni bus or train has a unique number printed in various places. This isnt the first time the iteam has caught muni behaving badly. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter. Sfist, curbed sf, sf citizen, n judah chronicles, sf examiner, sfgate, rescue muni, sf appeal, pacific citizen, nbc bay area, sf weeklys the snitch, streetsblog sf, and muni diaries.

Metro transit logged more than 6,111 complaints against bus drivers in 2012, up 30 percent from 4,686 filed five years ago. Woman with disability files complaint against muni abc7 san. Muni may hire laid off chariot drivers soon to be jobless private bus drivers could relieve muni s driver shortage by adam brinklow jan 14, 2019, 12. Muni drivers dont care about their customers, they literally could watch you freeze to death outside while theyre inside the train bus sitting on their lazy asses looking at their phones. Advocacy group alleges muni fails to protect workers. You can file a complaint about muni online through the sfmta website which then takes you to sf311, the customer service support for the city and county of san francisco. Roughly 800 buses 500 diesel buses and 300 trolleybuses, 200 streetcars and 40 cable cars see active duty. You are a softspoken person, but boiling on the inside. There have been more than 1100 complaints about the regions bus service so far this year. Jan 03, 2020 also, be prepared to take down the bus number, route, and driver number on the off chance that a driver refuses to secure you in the bus or refuses to pick you up, saying theres no room for you. Muni service tanks as drivers dont show up curbed sf. Or maybe you just want to let muni know about your favorite driver. Transit general manager natalie erdman, in an email obtained by isthmus, informed metro employees on march 25.

Jason hargrove, a bus driver in detroit, posted a widely viewed facebook video that underscored the dangers bluecollar workers face as they find themselves on the front lines of the pandemic. We all saw the bus not only hit the guy, but then run over him. Apr 03, 2019 muni driver reginald reese speaks with reporters alongside other drivers who are advocating for a wage increase because they cannot afford to live near the city and often sleep in their cars after. Bus aide bus driver former employee stockton, ca september 21, 2018 a typical day was showing up first thing in the morning,doing a vehicle check on the school bus,management was okay to a point as when it came to you needing to put family or life before the job it was frowned upon. Welcome to, the website for gtrans, formerly known as gardena municipal bus lines or gmbl. Kron 4s people behaving badly muni has installed frontfacing cameras on every muni bus to ticket drivers who doublepark in transitonly lanes muni is the first major american transit agency to have enforcement cameras on every bus.

Bus drivers also get paid half way decently, as hourly jobs go at wdw, more than other roles, such as being a security guard. Advocacy group alleges muni fails to protect workers in light of driver s assault members of an advocacy group for public workers today demanded that the san francisco municipal transportation. Official website of the municipality of anchorage, alaska. Muni jobs training failed for many of the temporary workers. Muni s cable cars constitute the oldest and largest such system. Downed wire friday adds to munis labor woes, crippling light. A muni driver expecting to live in sf is like a new york bus driver expecting to live in manhattan. Muni drivers call for changes amid covid19 nbc bay area. Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering. Click to switch to our old nextbus site until we resolve web browsers compatibility concerns. Sfist, curbed sf, sf citizen, n judah chronicles, sf examiner, sfgate, rescue muni, sf appeal, pacific citizen, nbc bay area, sf weeklys the snitch, streetsblog sf, and muni. At no point was he really a threat to the bus driver because he was off the bus, said the witness. The other bus, the one that hit the guy, stopped and everyone got off.

Bus riders have load of complaints about drivers south. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible complaints will be resolved on the first contact. Jul 19, 2012 followup to sf muni bus complaint form post posted on july 19, 2012 january 6, 2019 by liz as a followup to my post about public transportation complaint forms. Most school bus drivers operate dramafree and safe buses. Whether you ride every day or occasionally, are a student, tourist or commuter, culver citybus can take you where you want to go. Conduct discourteous insensitive inappropriate conduct. Sf muni service drags because of poor driver pay curbed sf. To begin to come back from coronavirus, bart, muni need. Out of 1,850 drivers at muni, jones has the secondmost complaints 95 in three years fourteen of those from disabled passengers, including hough. In ridership terms, muni is the seventh largest transit system in the united states, with 210,848,310 rides in 2006 and the second largest in california. What happens in many of these incidents is that the driver gets. Iteam reveals new muni surveillance video showing drivers.

Jul 26, 2015 a bad incident on the bus in june led me to file a formal complaint. The citys municipal transportation agency announced the positive case. Note that the city agency does not complain that muni drivers are missing any of their scheduled shifts. Zeltzer, however, maintained that muni has not done enough to protect operators and discourages employees from making complaints. In san francisco, muni bus drivers want more protection from. Chiu bill would let muni cameras ticket drivers cruising. Seemed like the bus driver just wasnt looking and took the corner really fast.

Further correspondence and feedback to the customer is determined based on issue. The first transit lane cameras were installed as part of a pilot program in 2008. Advocacy group alleges muni fails to protect workers in light. Or select your route, direction, and stop to obtain gpsbased arrival and departure times. Housing in decent parts of the east bay is more affordable, and a reasonable commute by public transit across the bay. For one thing, they exposed muni to additional rider complaints if a streetcar or bus was late.

Sf considers banning chariot from mimicking muni routes. However, complaints of unreliability, especially on lessoftenserved lines and older prebattery backup trolleybus lines, are a systemwide problem. A longtime san francisco municipal railway bus driver involved in a crash in the citys marina district last month has died, the citys medical examiners office confirmed today. However, like everything in life, there are drivers who are exceptions to the rule. Many muni drivers sleeping in their cars due to long commutes.

We had to sue the city and muni to get access to surveillance videos from the busses. Followup to sf muni bus complaint form post composite. Service complaints include discrimination, ticket issues, and possibly lost baggage. Could it be the lines youre taking i feel with the noncommuter heavy lines, thanking the driver is more common think 44 oshaughnessy vs 38r geary rapid. Bus driver is standing up and doing squats in the aisle during red lights. Bus driver 52 professional bus driver driver 8 cleaner 2 bus coach driver 2. Aug 19, 2016 driver carla romero had exited her bus to correct an issue with the buss overhead poles, when a driver stopped his car and confronted her, resulting in a physical altercation, according to zeltzer. I almost always make sure to thank my muni drivers, especially if i exit through the front of in a shorterless crowded bus. Settlement in muni beating gay man pummeled by driver. Complaint letter of bus driver to management documentshub.

Last year, there was one complaint for every 11,431 rides, compared to. Moving into the second decade of the twentyfirst century, muni has attempted to embrace gov 2. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Madison bus driver tests positive for covid19 isthmus. You can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering required assistance to a passenger with a disability. All muni buses now have transit lane enforcement cameras. Muni would not comment on this latest incident, except to say it is a violation for a driver to get off the bus and confront a passenger. A decade ago you would have had to confront the driver or call a city official in order to air your concern. Valentine in live new york city, in harlem, i take the limited bronx, 15 bus to work monday thru friday, it take me 1 hour to get to work, and 2 hours to come back home, the limited bronx 15 is the slows bus on the route, the 101, the 100, and 60, bus are always on time with their schedule, but the limited bronx 15 is not, i can wait 45 min to a 1 hour waiting on the limited. The site requires you to select the type of complaint you are filing, and the categories are as follows. Apply to operator, account manager, line cook and more.